We practice teamwork and treat each other with the same respect we afford our family and best guests. We adhere to Mr. Marriott’s belief that "If we take care of each other , we will be able to take better care of our guests."
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Smile and greet every guest. Speak to the guest in a warm, friendly and courteous manner. Use their name as often as possible. Always use appropriate vocabulary. Avoid s临汾癫痫病医院到哪家治疗好lang and hotel jargon.
Thank the guest for their business and bid them a fond farewell. Make their last impression of the hotel warm and positive.
Anticipate guest needs and be flexible In responding to them. Practice "Proactive Hospitality". Pick up on non-verbal cues to initiate personal河南辉县市人民医院癫痫科好不好ized service and delight all guests.
Be knowledgeable about your job. Attend all training courses required for your position.
Any associate who receives a guest complaint "Owns" the complaint. Use the L.E.A.R.N. process to do everything in your power to never lose a guest. Follow gue癫闲大发作能治愈吗st response procedures to ensure that the guest is delighted.
It’s everyone’s responsibility to learn and honor our guests’ preferences so we can personalize their stay.
It is the responsibility of every associate to report defects in the hotel, including shortages of equipment and supplies.